Betterspot support is here to help.
How to use
|Connect with cable||Connect with Wi-Fi|
To have higher speed for streaming and playing games, Betterspot supports wired input/output.
Turn on Betterspot
Connect Betterspot to the power. Plug in the internet source cable to the WAN port.
Connect your devices to Betterspot
On your smartphone's settings go to:
Settings > Wi-Fi > Betterspot
Enter your access point or router password if needed
How much does Betterspot cost?
Please note that these are our real (retail) prices but on Indiegogo you will get 30% discount.
The basic Price (Device + Tor + 1 month free Betternet Premium service as a gift) = $125
One year premium price (Device + Tor + 1-Year Betternet premium service) = $155
Lifetime price (Device + Tor + Lifetime Betternet premium service) = $375
How can I buy Betterspot?
Right now, you can pre-order Betterspot on Indiegogo.
Can I get Betterspot outside of the USA?
We are doing our best to have shipment all around the world. According to users’ requests shipment countries include Europe, UAE, China, Bahrain, Kuwait, Oman, India, Indonesia, Malaysia, etc. We are going to inform you about the shipment price and list of countries on both Betterspot Kickstarter and Indiegogo updates.
Can you provide me a UK price?
Betterspot starts from $80 US dollar. Users can buy it on Indiegogo using their own currency.
How can I download Betterspot?
Betterspot is a VPN router, not a VPN app. After buying the device, you can download the app for your ease of use.
Can I use Betterspot for hard wired desktops? For example, a device I could place inline before my router?
Our device can work with wired equipment properly, it has one LAN port that the device can connect to it via Ethernet cable, and more than 10 devices can connect to Betterspot at the same time via Wi-Fi.
Would Betterspot be a subscription service or would it be a one–time purchase?
Without our VPN service, Betterspot works with Tor. You’ll receive one month free VPN Premium service as a gift. If you want the premium service you should pay for that and there are different types of pricing which you can see on Indiegogo like lifetime and yearly plan.
How could I find more info on the physical router?
Our company, Betterspot launched a Kickstarter campaign in 14 September. The product is a VPN router compatible with multiple devices and platforms.
Watch our video on YouTube
Project website: www.betterspot.com
What kinds of network protocol do you have?
The network protocol is used for our new product is Hexatech. It is designed to offer an ultra fast speed and reliable security to the users and to connect smartphones to secure servers in an easier way. It is also safe to any blockings.
For more information you can visit: betternet.co/hexatech-vpn
Is Betterspot using the free Betternet VPN, Hexatech, or a dedicated VPN?
Betterspot uses Betternet premium servers. We limit the number of users on each server to provide a high quality service.
What kinds of extra money we should pay? Should we pay extra money like shipment or taxes?
Yes, you have to pay for VAT & shipment that is specified based on your country.
What are the usage restrictions?
You can visit the link below to be informed about the restrictions. https://www.betterspot.com/terms#prohibited
Will there be an Ethernet-in port and also an Ethernet-out (routing) port?
There will be both of them and Betterspot also works via Wi-Fi.
We have internet in our dorm room through the DSL cable and we don't have a router yet. Would we be able to get Betterspot and use it as a wireless router and be able to connect our phones to it and use it as a router and VPN?
Yes, you just need to connect Betterspot to your DSL router. Betterspot is a router that is compatible with all devices and platforms, and you can simultaneously use it as VPN and a router.
Can we carry the device so that it functions with cellular data and in return functions as a hotspot?
Betterspot has Wi-Fi to Wi-Fi capability so that you can connect it to your 3G modem via Wi-Fi. Just note that Betterspot has no built-in battery. Therefore, you need to use a powerbank, or USB adopter.
Does Betterspot Work with a 4G Router?
Betterspot also works with a 4G Router. As long as your 4G modem provides Wi-Fi hotspot, you can use Betterspot as a gateway for it. Betterspot allows you to use a Wi-Fi hotspot as an internet source.
Can you be more in detail about the specifications, capabilities and future firmware update support and premium access for life time?
Betterspot is a VPN router. Every device will be protected by connecting to Betterspot. You don’t need to install any VPN app on your device. Betterspot has a mobile app for your ease of use. We do our best to update the firmware and Betterspot app. We also try to add new features.
Can I use it for my Goobang doo MS8 streambox which is similar to an apple TV device. Would it work for it?
Yes. Every device that works with 802.11 b/g/n (almost all Wi-Fi devices) can connect to Betterspot. As long as it can connect to Wi-Fi hotspot, yes, it would.
Connecting it to my router, will ALL devices on Wi-Fi and Ethernet including my TV usage (like apple TV and my smart TV internet) be on VPN automatically? Doesn't it need to do anything to activate it. Is that how this is set up?
Yes, exactly! You can connect all your Wi-Fi/wired devices to Betterspot and good news for you is that it needs zero setup! You will be on a secure connection without any extra steps.
Can you use VPN and TOR together?
No, You will be able to switch between the two using Betterspot app or via its web panel.
Will it be able to transfer 1000mbps as wired or 300mbps?
The transmission speed is 300mbps.
Will Betterspot available on cash on delivery?
Betterspot shipment plan does not support paying on cash.
Can I use Betterspot while I’m travelling?
Yes, you can take Betterspot with yourself while you are travelling to countries with internet restrictions like China. You can also use Betterspot while you are using public Wi-Fi like airports, cafes, hotels, etc.
What benefits will it give me vs. using the free service or paying $30 year for premium and using my own router?
There are two matters to consider: First, reliability, and quality of a VPN service. Second, its ease of use. Maybe you have a router that you can configure a VPN on it. Then you need to find a reliable VPN provider that allows you to set it up on a router. This is technically difficult and it needs technical knowledge too. Considering Betternet, it provides a reliable service that 40 million users trust it, but you cannot set it on your own router because the security protocol we use is not supported by any router. Considering Betterspot, it allows using Betternet's security layer on a router with zero configs. We also provide an app that users can simply change the settings and use it easily. That's what you are paying for.
What's the location of Betternet?
Betternet supports the following locations: US, UK, Canada, Netherlands, France, Australia, Germany, Japan, Singapore, and Hong Kong. Our US servers are located in different states of America and you can select among them.
What encryption protocols does Betterspot use for my data?
We use Betternet's Hexa protocol which uses latest encryption technologies including SALSA algorithm.
Will shipping be free?
The shipping is not free. You can check the shipment pricing based on your country on Indiegogo.
Is there a limit to how many devices can connect?
You can use Betterspot for at least 10 to 15 devices at the same time. Betterspot has one LAN port. A device can connect to it via Ethernet cable, and 10 to 15 devices can connect to Betterspot at the same time via Wi-Fi.
What type of VPN protocol is used on Betterspot?
Betterspot uses Hexa protocol, a secure communication protocol built from scratch for the new era. This technology has several advantages over old technologies:
The time needed to create a secure tunnel is negligible, it only takes a few milliseconds (compared to several seconds for OpenVPN or IPSec). Hexatech supports both IPv4 and IPv6 so there is no risk of IPv6 leaks. The protocol is designed with no signature so controlling organizations are not able to track or block it. All these features make Hexa protocol unique and awesome!
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